Support & FAQ

Timents runs on iPhone (iOS 17 or later) and is in private beta through Apple's TestFlight.

How do I join the beta?

You will need an iPhone and Apple's free TestFlight app from the App Store. Once you have TestFlight installed, open our invite link and follow the prompts to install Timents: https://testflight.apple.com/join/sg6BTSPr.

Why is it on TestFlight and not the App Store?

Timents is pre-release. TestFlight lets a small group try it, share feedback, and help us get the details right before a wider launch. Beta builds expire periodically, so you may occasionally be asked to update.

Do I need an Android phone version?

Not yet. Timents is iPhone-only for now (iOS 17+). There is no Android, iPad-optimized, or web app to sign in to at this time; the website only shows minimal public preview pages.

Timents has no passwords. You sign in with a one-time code, and access is gated by our waitlist and invite codes during the beta.

How do I sign in?

Enter your email address or phone number, and we send you a 6-digit one-time verification code. Type in the code and you are in. There is nothing to remember and no password to reset.

Is there Sign in with Apple or Google?

No. We do not use any third-party single sign-on at this time. Sign-in is by email or phone code only.

What are the waitlist and invite codes?

During the private beta, access is limited. You can join the waitlist (email capture) and use an invite code to get in. If you have a code, enter it when prompted.

What name and date of birth do you ask for?

We collect your name for your profile and personalization, and your date of birth so we can age-gate the app. Timents is not intended for children under 13, and where local law sets a higher age of digital consent, that age applies.

Timents is built around revisiting the same calendar day across every year of your life, alongside the people who were part of it. The year is metadata, never navigation. There is no infinite feed, no entertainment loop, and no popularity counters. Here is the quick vocabulary; there is more on the features page.

What is a moment?

A moment is a photo plus a caption, anchored to a specific calendar date, with an audience you choose. It can stand alone or live inside a chapter.

What is a chapter?

A chapter is a shared space for moments that belong together — a trip, a season, a relationship, a weekend. The design is the same whether it spans one day or five years, and a chapter can be members-only or public.

What is WorldDay?

WorldDay is a Today-only editorial "On this day in history" card curated by Timents. It appears only on its own date and carries no likes, counts, or other engagement affordances.

What is the memories calendar?

The memories calendar is a month/day heatmap for browsing your life by date. Pick a day and the years line up beneath it.

Who can see what I post?

You choose the audience for each moment: Only you (private), Friends, Chapter (members), or Everyone (public). You decide per moment.

Timents asks for device permissions only when a feature needs them, and only for what you choose.

Does Timents scan my whole photo library?

No. We only use the specific photos or videos you select or capture and choose to upload. There is no full-library scan and no camera-roll catalog built in the background.

When do you use the camera?

Only when you choose to capture media inside the app.

Why do you ask for Contacts?

Contacts access is optional and used only for friend discovery, and only if you grant it. You can use Timents without sharing contacts.

Can I change permissions later?

Yes. You can grant or revoke camera, photo, contacts, and notification permissions anytime in your iPhone's Settings under Timents.

Timents can send push notifications — for example when something happens with your account or the people you are connected to.

How are notifications delivered?

Push notifications are delivered through Apple Push Notification service (APNs) and Firebase Cloud Messaging.

How do I turn them off?

You can turn notifications off anytime in your iPhone's Settings under Timents, or by declining the permission prompt. Timents is designed to be quiet by nature — it is not an attention loop.

Private-first is the whole point. Here are the essentials; the full details live in our Privacy Policy and your controls are mapped on Privacy Choices.

Do you track me or sell my data?

No. There is no tracking as defined by Apple's App Tracking Transparency, no third-party advertising, and Timents does not sell personal information. Our analytics are first-party and used only to operate and improve the Service.

Who processes data behind the scenes?

We rely on a small set of service providers: Google Firebase (authentication, database, media storage, remote config, and push), Google Cloud Platform (hosting and the service that renders public-safe web preview pages), Apple (app distribution and push), and email/SMS providers (for sending verification codes and account messages). See the Privacy Policy for the current list.

What is a public-safe web preview page?

When you choose to make a moment, chapter, or profile public, it may appear on intentionally minimal preview pages on the web (/u profiles, /m moments, /c chapters). Private, friends-only, and chapter-limited media is not served as a permanent public URL.

How do I view the data tied to my account?

Timents includes a data access view in the app so you can see information associated with your account. For privacy questions or requests, write to privacy@timents.com.

You are in control of who is part of your day. If someone is not acting right, you have tools, and we will act on reports.

What controls do I have?

You can set the audience on every moment, and you can Block, Mute, and Report content or people directly in the app.

How do I report something?

Use the in-app report option on the content or profile in question. For urgent or sensitive safety matters, you can also reach our team at safety@timents.com.

What is and is not allowed?

Our expectations for behavior and content are described in the Community Guidelines. A quick note on visibility: when content cannot be shown, our responses stay generic on purpose and never reveal why, and no system can guarantee absolute secrecy once you share something with people who can access it.

You can delete your Timents account yourself, from inside the app.

How do I delete my account?

Open your account/settings surface while signed in, request deletion, and confirm with recent verification. Timents then disables the account, revokes active sessions, and starts the privacy purge work.

Is everything gone immediately?

Most data is removed promptly, but limited copies may remain for a short period in encrypted backups or security logs where required for integrity, fraud prevention, or legal reasons. After that retention window, those copies age out.

Why do you ask me to verify again?

Recent re-verification protects you. It helps make sure that a deletion request actually comes from you and not from someone with momentary access to your device.

A few common bumps and how to get past them. Because we are in beta, your feedback on anything odd is genuinely useful.

I did not receive my verification code.

Give it a minute, then check that you entered the right email or phone number. For email, look in spam or promotions. For SMS, make sure you have signal. If it still does not arrive, request a new code, and if needed reach us at support@timents.com.

I cannot sign in.

Confirm you are using the same email or phone number you started with, and that your invite or waitlist access is active. Codes are time-limited, so use the most recent one. If you are stuck, email support@timents.com with the address or number you are trying.

The app is crashing or acting strangely during the beta.

First, make sure you are on the latest TestFlight build (beta builds update often and expire). Try closing and reopening the app, and if needed reinstall from TestFlight. You can send feedback straight from TestFlight, or write to support@timents.com with what you saw.

A photo will not upload.

Check that you granted photo or camera access for the item you are trying to add, and that you have a working connection. Uploads happen only when you choose to save or publish, so make sure you completed the compose step.

We would rather hear from you than have you stay stuck. Pick the address that fits:

• General help and feedback: hello@timents.com
• Account and beta support: support@timents.com
• Privacy questions and requests: privacy@timents.com
• Safety and reporting: safety@timents.com
• Legal notices: legal@timents.com

For the full picture, see our Privacy Policy, Terms, and Community Guidelines.