Support & FAQ

Timents runs on iPhone (iOS 17 or later) and is available now on the App Store.

How do I get Timents?

Download Timents from the Apple App Store on your iPhone, then open it to create your account. There is nothing else to install.

Is there an Android, iPad, or web version?

Not at this time. Timents is iPhone-only (iOS 17+). There is no Android app, no iPad-optimized app, and no web app to sign in to. The website only shows a few minimal public preview pages for moments, chapters, and profiles that have been shared publicly.

What does it cost?

Timents is free to download and use. If that ever changes, we will tell you clearly before any charge.

Timents has no passwords. Registration is open to anyone who meets the age requirement, and you sign in with a one-time code.

How do I sign in?

Enter your email address or phone number, and we send you a 6-digit one-time verification code. Type in the code and you are in. There is nothing to remember and no password to reset.

Is there Sign in with Apple or Google?

No. We do not use any third-party single sign-on. Sign-in is by email or phone code only.

What are invite codes?

Invite codes are optional. A friend can send you an account invite, or you can use a chapter invite to join a specific shared chapter. You do not need a code to sign up: if you have one, enter it when prompted, and if you do not, you can still create an account from the App Store.

What name and date of birth do you ask for?

At sign-up we collect your full name, a unique username (your public handle), and your verified email and/or phone. We also ask for your date of birth, which we keep private and use only to confirm you meet the minimum age. Your date of birth is never shown on your profile. Timents is for people 13 and older, and where local law sets a higher age of digital consent, that age applies.

Timents is built around revisiting the same calendar day across every year of your life, alongside the people who were part of it. The year is metadata, never navigation. There is no infinite feed, no entertainment loop, and no popularity counters. Here is the quick vocabulary; there is more on the homepage.

What is a moment?

A moment is a photo plus a caption, anchored to a specific calendar date, with an audience you choose. It can stand alone or live inside a chapter.

What is a chapter?

A chapter is a shared space for moments that belong together: a trip, a season, a relationship, a weekend. The design is the same whether it spans one day or five years, and a chapter can be members-only or public.

What is a time capsule?

A time capsule is a photo you seal until a future open date. It stays closed until that date arrives, then it opens for you (and anyone you sealed it with) to revisit.

What is Remember?

Remember is a quiet way to think of someone. Each day you can remember up to 5 people. They receive an anonymous "someone remembered you" notification that never says who. If two people remember each other on the same day, it adds to a shared day count between you. Nothing resets and nothing expires.

What is World Day?

World Day is a Today-only editorial "On this day in history" card curated by Timents. It appears only on its own date and carries no reactions, counts, or other engagement affordances.

What is the memories calendar?

The memories calendar is a month and day heatmap for browsing your life by date. Pick a day and the years line up beneath it.

How do I connect with people?

You can follow people and send or accept friend requests. You can leave reactions and comments on moments you are allowed to see.

Who can see what I post?

You choose the audience for each moment: Only you (private), Friends, Chapter (members), or Everyone (public). You decide per moment.

Timents asks for device permissions only when a feature needs them, and only for what you choose. The app uses exactly three: Camera, Photo Library, and Contacts.

What gets uploaded from my photos?

Only the specific photos you capture in the app or select to add to a moment or a chapter cover, and only when you post or save them. Nothing is uploaded in the background, and there is no camera-roll catalog built behind the scenes.

How does the Memories feature use my photo library?

With your permission, the in-app Memories feature reads your photo library on your device to show you your own photos from this same date in past years. That browsing happens on-device: a photo only leaves your device if you choose to add it to a moment.

When do you use the camera?

Only when you choose to capture a photo inside the app. The camera takes still photos only, with no microphone or audio.

Why do you ask for Contacts?

Contacts access is optional and used only for friend discovery, and only if you grant it. Contact details used for matching are hashed, and you can use Timents without sharing contacts.

Can I change permissions later?

Yes. You can grant or revoke camera, photo, contacts, and notification permissions anytime in your iPhone's Settings under Timents.

Timents can send push notifications, for example when something happens with your account or the people you are connected to.

How are notifications delivered?

Push notifications are delivered through Apple Push Notification service (APNs) and Firebase Cloud Messaging.

What kinds of notifications are there?

The types we may send include: friend requests and accepts, a new follower, an anonymous "someone remembered you", a mutual-remember note, comments and reactions on your moments, time-capsule opens, chapter activity, and an optional daily memory reminder sent at the local hour you choose (using the time zone your device reports).

How do I turn them off?

Push is optional. You can turn notifications off anytime in your iPhone's Settings under Timents, or by declining the permission prompt. The daily memory reminder can be turned off on its own in the app. Timents is designed to be quiet by nature, not an attention loop.

Private-first is the whole point. Here are the essentials; the full details live in our Privacy Policy and your controls are mapped on Privacy Choices.

Do you track me or sell my data?

No. There is no tracking as defined by Apple's App Tracking Transparency (the app declares no tracking and shows no tracking prompt), no third-party advertising, no ad networks or advertising identifier, and Timents does not sell personal information. The only analytics we use are first-party Firebase Analytics, used to operate and improve the app. It is on by default and you can turn it off in the app.

Who processes data behind the scenes?

We rely on a small set of service providers: Google / Firebase (authentication, including the SMS for phone codes, plus database, media storage, remote config, push, abuse prevention, and first-party analytics), Google Cloud Platform (hosting, a Cloud SQL PostgreSQL database, and the Cloud Run service that renders public preview pages), Resend (sending email one-time codes and account emails), and Apple (App Store distribution and push). See the Privacy Policy for the current list.

What is a public web preview page?

When you choose to make a moment, chapter, or profile public, it may appear on intentionally minimal preview pages on the web (/u profiles, /m moments, /c chapters). Private, friends-only, and chapter-limited media is never served as a permanent public URL: storage is deny-all, and even public media passes a per-request visibility check. If something is not public, the page collapses to a single generic message and never reveals why.

How do I view the data tied to my account?

Timents includes a data access view in the app so you can see information associated with your account. For privacy questions or requests, write to privacy@timents.com.

You are in control of who is part of your day. If someone is not acting right, you have tools, and we will act on reports.

What controls do I have?

You can set the audience on every moment, and you can Block, Mute, and Report content or people directly in the app.

How do I report something?

Use the in-app report option on the content or profile in question. For urgent or sensitive safety matters, you can also reach our team at safety@timents.com.

What is and is not allowed?

Our expectations for behavior and content are described in the Community Guidelines. A quick note on visibility: when content cannot be shown, our responses stay generic on purpose and never reveal why, and no system can guarantee absolute secrecy once you share something with people who can access it.

You can delete your Timents account yourself, from inside the app, in two steps.

How do I delete my account?

Open your account or settings surface while signed in and request deletion. We then ask you to confirm with a fresh re-verification code (valid for about 15 minutes). On confirmation, Timents immediately sets the account to deleted, signs out all your devices, removes your push tokens, and queues your data for removal.

Is everything gone immediately?

We disable your account right away and begin removing your information. Limited copies may persist briefly in encrypted backups or security logs where required for integrity, fraud prevention, or legal reasons. After that retention window, those copies age out.

Why do you ask me to verify again?

The fresh code protects you. It helps make sure that a deletion request actually comes from you and not from someone with momentary access to your device.

A few common bumps and how to get past them. If something looks off, your feedback is genuinely useful.

I did not receive my verification code.

Give it a minute, then check that you entered the right email or phone number. For email, look in spam or promotions. For SMS, make sure you have signal. If it still does not arrive, request a new code, and if needed reach us at support@timents.com.

I cannot sign in.

Confirm you are using the same email or phone number you started with. Codes are time-limited, so use the most recent one. If you are stuck, email support@timents.com with the address or number you are trying.

The app is crashing or acting strangely.

First, make sure you are on the latest version of Timents from the App Store. Try closing and reopening the app, and if needed delete and reinstall it from the App Store. If the problem continues, write to support@timents.com with what you saw.

A photo will not upload.

Check that you granted photo or camera access for the item you are trying to add, and that you have a working connection. Uploads happen only when you choose to save or publish, so make sure you completed the compose step.

We would rather hear from you than have you stay stuck. Pick the address that fits:

• General help and feedback: hello@timents.com
• Account support: support@timents.com
• Privacy questions and requests: privacy@timents.com
• Safety and reporting: safety@timents.com
• Legal notices: legal@timents.com

For the full picture, see our Privacy Policy, Terms, and Community Guidelines.